Sharing your commitment to great customer experience and sustainable service models.
I help organisations address challenges in disability, health & community services.
Services to put outcomes first
Strategic review and solutions
I listen to you to scope the work and deliverables. I then review information and data and facilitate stakeholder engagement to identify solutions.
Strategic planning
I help you advance your strategic direction, linking strategy with outcomes and long-term viability. I provide independent facilitation to help you review your mission and strategies in a changing environment.
Independent review
An independent lens can help you identify where improvements are needed. I work closely with your team to recommend solutions, helping you raise the bar in quality service delivery.
Policy reform
Our ways of working need to adapt regularly in our changing world. Evaluation of existing policies to understand whether they deliver positive outcomes for your key stakeholders.
Business improvement
End-to-end business review and measurement of business performance to identify opportunities for efficiency and effectiveness is important, but sadly many improvement projects fail on implementation.
Stakeholder engagement
Listening to the people who access your services provides insight and informs practice and system improvement. I facilitate collaboration between stakeholders to draw on collective expertise, overcome challenges and innovate.
Miranda’s leadership and pragmatic approach meant that outcomes improved for many people with disability and service providers. I can recommend Miranda as a person who can support the review of policy and the implementation of subsequent recommendations.
– Laurie Harkin AM, Emeritus Commissioner
Your work has enhanced our understanding of the best way forward in achieving our agency’s purpose. We have gained a lot from your experience and insight—thank you.
– Sally Noonan, CEO, National Injury Insurance Scheme Agency