Sharing your commitment to great customer experience and sustainable service models.
Whether it’s to define the scope of your project, analyse the situation, or develop a proposal, I work closely with you and your team. I help you understand the issues from all perspectives, engage employees and stakeholders, and generate solutions.
Strategic review and solutions
My approach is to listen and understand the presenting challenge, scope the work including deliverables, review information and data and facilitate stakeholder engagement to arrive at a plan that provides clarity and a pathway to results.
Strategic planning
Advance your strategic direction, link strategy with outcomes and long-term viability.
I facilitate the planning process. This includes review of your mission and strategies in disability, health and community services. I will work with you on consumer expectations and regulatory requirements.
Independent review
An independent lens can help you identify where improvements are needed. I will recommend solutions to raise the bar in quality service delivery.
I will work with you and your team to evaluate program delivery, adverse events, consumer experience and outcomes. I build trust with your team, by including them in the review process.
Policy reform
Our ways of working need to adapt regularly in our changing world. Evaluation of existing policies to understand whether they deliver positive outcomes for your key stakeholders.
Upcoming policy reform? Let’s build a plan together to ensure your business is ready.
Business improvement
End-to-end business review and measurement of business performance to identify opportunities for efficiency and effectiveness is important, but sadly many improvement projects fail on implementation.
My approach is to engage your team and stakeholders in the review process, building engagement and co-design for implementation of new programs and processes.
Stakeholder engagement
Listening to the people who access your services provides insight and informs practice and system improvement. I facilitate collaboration between stakeholders to draw on collective expertise, overcome challenges and innovate.
My approach is to identify your stakeholders, their interests, your objectives and shared outcomes. I facilitate a three-phase program of listening, engaging and developing an action plan.